Refund Policy

Eligibility

Refund requests must be submitted within 14 days of the original purchase date. All digital products are eligible, regardless of how much of the content you have accessed. There is no minimum usage requirement — if you're not happy, neither are we.

How to request a refund

To request a refund, contact us using one of the methods below within 14 days of purchase:

• Email: support@twinworkslabs.com
• Contact form: twinworkslabs.com/contact

Please include your order email address and the name of the product. We aim to process all refund requests within 2 business days.

Processing time

Once approved, refunds are issued to your original payment method via Stripe. Depending on your bank or card provider, it may take 5–10 business days for the funds to appear in your account.

After a refund

Upon issuing a refund, access to the relevant product will be revoked from your account. Your account itself remains active and you may purchase other products at any time.

Late requests

Requests submitted after the 14-day window are not eligible for a refund under this policy. If you have extenuating circumstances, contact us and we will review your case on an individual basis.